How do I order my ring in a size that is not in the drop down?All of our rings can be made in half and quarter sizes. If you do not see your size in the drop down menu, simply email firstname.lastname@example.org and we will send you an invoice noting your size request.
How long will it take to get my order?Typical production timing for our jewelry is between 2 and 4 weeks. As all of our jewelry is hand made to order, each piece has a it’s own production timeline. Please check the specific “Item Details” section for average production timeline of your piece. Sometimes, we can accommodate rush orders, please email email@example.com if you have a rush order inquiry.
Can I engrave my ring?
Yes! We can engrave the inside of almost all of our rings with a date, initials, word, or note for an additional $75.00 fee per ring. We can also customize certain rings with engraving on the outside for an additional fee (this depends on the scope of the engraving). Please email us before placing your order at firstname.lastname@example.org about the engraving you would like to include so we can attach this to your order.
How are orders shipped?
We offer complimentary shipping within the USA. We use Fedex priority, or USPS depending on your order size, and the package will be fully insured. If your order is valued above $1,000, you will need to sign for your package. You may track your package at Fedex Tracking.
Does my order include a warranty?
Should there be any manufacturing defects, or breaking during shipping, we will repair your piece free of charge within the first 30 days of purchase. However, our warranty does not cover general wear & tear or lost jewelry. We also offer free resizing within the first 30 days of purchase. We are a small studio and believe in excellent customer service and will resize, repair, refurbish, and replace lost stones for the lifetime of your jewelry at a discounted rate. Contact us at email@example.com with any repair inquiries. We are unable to exchange or repair any items once they have been altered by a third party jeweler.
How do I clean my jewelry?
The best way to clean your Berlinger jewelry is by using a soft toothbrush and dish soap under warm water in the sink. Gently brush your diamonds, gemstones, and jewelry with the soapy brush to remove grease and dirt and rinse with warm water.
Do custom rings cost more?
No! Custom orders do not cost more. We can make custom jewelry based on any budget, and work with you to craft your special piece based on your needs and preferences. We have no minimum cost to create a custom piece.
What kind of diamonds do you use and where do you get them?
We source stones that will fit in our client’s budget range and ring design. We can give you several options with the total prices for each option. The most commonly used diamonds in our diamond mosaic and collection pieces are G-H in color, and VS or SI1 in clarity. These stones are all hand selected and are eye clean (meaning they do not have any visible inclusions).
The diamonds and gemstones we source are exclusively from reputable dealers who use ethically sourced stones. If you are concerned about using a conflict free stone, we recommend using antique stones (more than 50 years of age) which predate major conflicts. We can directly source from antique stone dealers for you if this is of interest.
I have my own center stone -- can you set it in a Berlinger Ring?Yes! We love working with client’s stones in our designs, and can match any additional stones in the design to your center stone. Once your design is finalized and a deposit is put down on your ring, we will send you a prepaid insured Fedex shipping label to get your stone to our studio to work with.
Do you ship internationally?Yes, we ship via FedEx with full tracking and insurance. Shipping takes approximately 5-10 business days depending on customs. International shipping depends on your location, but costs approximately $150 - $250 and depends on the value of the piece. The client is responsible for any import fees or VAT taxes on jewelry sent out of the country. Please research your country for fees that may be charged by your country's customs.
Can I see more photos/videos of the jewelry than what is online?Yes! Please email us at firstname.lastname@example.org and we will do our best to send you as many photos/videos we have of the style so you can get a sense of the piece IRL.