Sales & Shipping Coordinator Role
Our e-commerce business is growing quickly. You’ll have the opportunity to get in early in a high-growth and dynamic company. We’re looking for an all-around rock star, able to wear multiple hats during this growth phase and shift between multiple sectors of the business based on current company needs. This is a hybrid sales & shipping manager role integrating you into all aspects of the business by assisting our sales manager while managing all customer service around shipping & receiving. The ideal candidate for this role will have past fine jewelry experience and a passion for learning all aspects of the jewelry industry.
What you'll do at Berlinger:
Assist our Sales Manager with in-person appointments in our showroom – this includes setting up the showcase in our DTLA showroom, meeting one on one with clients, and email follow up with appointments.
Assist our Sales Manager in person by providing exceptional customer service and demonstrating knowledge of our pieces. Assist customers in making informed purchasing decisions by providing expert advice and personalized recommendations.
Attend pop-up events in Boston, Chicago, and Houston locations with our Sales Manager.
Customer Service: Assist any inbound phone or email inquiries to our primary email channel for assistance with repairs, resizing, exchange, or manufacturing defects.
Coordinate with the production team to ensure timely repair/resize/replacement of jewelry for any repairs.
Product Knowledge & Jewelry Education: Stay up-to-date with the latest trends in fine jewelry and possess a thorough understanding of the features and benefits of our products. You’ll be able to provide our customers with a thorough education about jewelry, metals, diamonds and gemstones, and the process of purchasing an engagement ring.
Managing all in and outbound shipments of jewelry including: Email customers to schedule deliveries, Print shipping labels using Parcel Pro, FedEx, Global-E, Print packing lists, Fulfill/maintain orders on Shopify tp to date, Schedule pick ups with FedEx and DHL, Receive/process repairs/return and all other packages
Assist with office management including plaing orders for express shipping boxes and labels with FedEx, and DHL, placing office/shipping supplies (padded envelopes, letter, envelopes, printer ink, printer paper, cleaning supplies, etc), schedule/support with reoccurring water deliveries
Requirements:
Previous sales or shopify experience in jewelry (required). This is extremely important, we will only consider candidates with prior jewelry sales experience.
Excellent communication and organizational skills via. Phone, email, and in-person with clients.
Strong sense of initiative, self-motivation and goal-oriented.
Great attention to detail, and highly organized.
Must be able to work select Saturdays/Sundays (only for pop up events -- we have three-four pop up events per year)
Must be located, or able to relocate to Los Angeles and work in person M-F. This is not a remote role.
Passion and love for jewelry and the jewelry industry is a MUST.
Benefits
-medical stipend
-401k matching
-competitive compensation
-huge opportunity for growth with a quickly scaling company
The ideal candidate will be able to work a full-time schedule of Monday - Friday 10am-5pm. This role is in-person at our Los Angeles showroom location.
This position is $35/hour for 2 months, with the option to turn into full-time salaried work after the trial period.