Custom Deposits

Invoices for custom orders or 50% initial deposits on custom pieces are final sale and non refundable. Please note, because our custom jewelry is made to order, we do not accept returns. All custom and made to order pieces are final sale.  Final payment is due within seven days of notification that the piece is complete. We ship Fedex-2 day insured shipping, and the customer will be required to sign for the package. We do not offer refunds for shipping costs, credit fees or items damaged in shipping. If your items are damaged upon arrival, please take detailed photos of the outside of the box as well as the packaging materials and damaged item(s). Email custom@berlingerrings.com within seven days of delivery to request a replacement. We are unable to issue a replacement without proper documentation. Please contact us at custom@berlingerrings.com with any questions.

Returns

Each piece of Berlinger jewelry is made to order and hand crafted for you. Because our jewelry is custom created, we do not accept returns at this time.  

 

Exchanges

We do accept exchanges within 30 days of receiving your order for unworn and unused fine jewelry (necklaces, earrings, bracelets). Made to order rings are subject to exchange on a case by case basis. Jewelry must pass inspection by our quality team to be accepted for exchange. To begin the exchange process contact us at Custom@berlingerrings.com, one of our customer service representatives will guide you through the process. Average response time is 1 business day.   

 

Damaged Items

We highly value quality at Berlinger. If your item is damaged, we are happy to fix it for you within our 30-day policy. Contact us at custom@berlingerrings.com. Our jewelers will guide you through the repair process and timing. Average response time is 1 business day. Our warranty does not cover general wear & tear or lost jewelry. We are a small studio and believe in excellent customer service and will resize, repair, refurbish, and replace lost stones for the lifetime of your jewelry at a discounted rate. Contact us at custom@berlingerrings.com with any repair inquiries. We are unable to exchange or repair any items once they have been altered by a third party jeweler.

Free resizing

We offer free ring resizing within the first 30 days of purchase of your Berlinger Ring. To initiate a resizing, please contact us at custom@berlingerrings.com. We will send you a prepaid Fedex Insured shipping label to get the ring back to our studio for resizing. Typical sizing takes between 3-7 days. Not all rings are resizable, we cannot resize “eternity” style rings. Check the item details for information on whether or not your ring is resizable.